The fastest ways to find answers online: |
1. |
Check the manual
The manual should be your first stop for information. It is consistenly updated by our support team and provides all the configuration and how-to steps you need in order to get your system up and running quickly.
v4 User Manual | v5 Configuration Manual | v5 Operations Manual |
2. |
Search the knowledgebase
The KnowledgeBase is a searchable directory of common problems encountered by our customers. It is consistently update by our support team and provides all the most frequently asked questions, general software errors, and specific technical details on various features of ModernBill.
v4 KnowledgeBase | v5 KnowledgeBase |
3. |
Visit our community forums
While this is not a resource for receiving direct support, our customers maintain a great sharing community for new ideas and common problem solving. We do monitor the forums to spot issues that are common but offer support only through the helpdesk. Stay up-to-date on the latest news, releases, and bug fixes.
ModernBill Community Forums |
4. |
Open a helpdesk ticket
The priority helpdesk is available to all clients with up-to-date membership accounts. The helpdesk should be used when you are unable to find answers to your questions using the Free Resources. All tickets are first reviewed by our dedicated 1st level support team. Tickets that require further assistance will be escalated to 2nd and 3rd level support depending on the type of issues.
Open a helpdesk ticket
Note: Each ticket is responded in the order received based on its last activity, 9 am to 5 pm Monday through Friday ET. |
New v5 and Upgrade Customers |
| View our list of system requirements to ensure that your server environment is supported. |
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