ModernGigabyte, LLC Support Policy
Support Policy | ModernBill Reseller Agreement | Order Policy | Refund Policy | Chargeback Policy | ModernBill Cancellation
Support Policy |
ModernGigabyte Technical Support is dedicated to providing timely, thorough, and efficient resolutions for customer installation and operation issues directly related to the ModernGigabyte's suite of products and services. The ModernGigabyte Support Team has developed a path-to-success available to all customers. Please view the following path in order to receive the highest quality, most efficient support by our dedicated support team. |
1. Online Manual (FREE):
The Online Manual is consistenly updated by our support
team and provides all the configuration and how-to steps you need in order to
get your system up and running quickly.
Visit: http://manual.modernbill.com
2. Online KnowledgeBase (FREE):
The Online KnowledgeBase is consistently update by our
support team and provides all the most frequently asked questions, general
software errors, and specific technical details on various features of
ModernBill.
Visit: http://kb.modernbill.com
3. Online Community Forums (FREE):
The Online Community Forums are available to anyone wanting
to learn more about ModernGigabyte by viewing original posts from employees. Or
forum members can ask questions to other community participants about anything
related to the ModernGigabyte suite of products and services. Stay up-to-date on
the latest news, releases, and bug fixes.
Visit: http://forums.modernbill.com
4. ModernBill Members Priority Helpdesk (PAID):
The priority helpdesk is available to all clients with
up-to-date membership accounts. Leased licenses of ModernBill include this
level of support. Owned licenses of ModernBill include six months of free
support and addittional six month support periods can be purchased for a
reasonable fee thereafter. All tickets are first reviewed by our dedicated 1st level support team. Tickets that require further assistance will be escalated to
2nd and 3rd level support depending on the type of issues.
Please be sure to include the following information in
order for us to quickly identify your issue(s) and take appropriate steps to
resolve them accordingly:
- Your current ModernBill version and build number.
- Your ModernBill login information. Please include your
ModernBill login URL.
- If the issue is related to a module, please provide
login information for that specific module.
- Is it reproducible? If yes, please provide the exact
steps you are taking when the issue occurs.
- Provide the area of the manual or knowledgebase you
think should provide more information on how to resolve your particular issue.
Priority Helpdesk Response Time
Note: Each ticket is responded in the order received based on its last activity, 9 am to 5 pm Monday through Friday ET.
Visit: http://www.modernsupport.com/modernbill
5. ModernBill Priority Phone Support (PAID):
We offer priority phone support. To learn more, please visit our professional services page .
NOTICE: We do not offer free phone support for any of our products and services.
ModernBill Reseller Agreement |
If you need an aditional copy of the Reseller Agreement, Click Here. |
ModernBill Order Policy |
We make every attempt to auto-approve your order. If for some reason auto-approval fails, your order will be manually verified.
If your order is auto-approved, you will receive three (3) emails from ModernBill. One of the emails will include your Registration URL. Please click this link to get started.
If your order was not auto-approved, you will receive two (2) emails from ModernBill. Your order will be placed in a pending status to be manually verified. Orders arriving after 3 p.m. ET will not be processed until the following business day.
If additional information is requested for verification, you will receive a ModernBill Order Verification email. You will have up to 24 business hours to respond or your order will be voided from our systems.
We do not accept orders where the email address supplied is from a free email service. Please use an email address that matches your intended domain. Using a free email address WILL DELAY your order.
Credit card funds are not captured until your order has been approved.
If you added the Installation Service to your order, you will receive an additional email. Please respond with the required information. |
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ModernBill Refund Policy |
ModernBill Owned Licenses:
We DO offer a fifteen (15) day money back guarantee on the "ModernBill Owned Licenses." If you are unsure if ModernBill will run on your system, please download the thirty (30) day demo first.
ModernBill Leased Licenses:
We DO NOT offer refunds on the "ModernBill Leased Licenses." If you are unsure if ModernBill will run on your system, please download the thirty (30) day demo first. |
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Chargeback Policy |
| A chargeback fee of $75.00 will be assessed for each credit card chargeback against ModernGigabyte. Please note that your account will be terminated until the chargeback is resolved. If the chargeback is not resolved, you will be banned from buying services from ModernGigabyte. |
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ModernBill Cancellation |
Please note that you must cancel your ModernBill License via the License Center to avoid billing.
You may cancel your ModernBill Leased License in real-time by completing the following steps:
Please go to www.modernbill.com/support.
Login to the "License Center."
(If you need to resend your member's area login information, please use the click here link. Type in your email and your Member's Area login info will be sent to you.)
Scroll to the bottom of the page where it talks about the lease cancellation.
Type in your "Reason for Cancellation" in the box provided.
Click on "Yes, I agree. Please cancel my license now."
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